FAQs
1. What products do you sell at VERONICACA?
At VERONICACA, we specialize in high-quality, stylish furniture for your home. Our current product categories include:
- Sofas: Comfortable and modern designs for any living room.
- Desks: Functional and stylish workspaces for your home office.
- Storage Cabinets: Smart storage solutions to help keep your home organized.
2. What payment methods do you accept?
We currently accept PayPal as our primary payment method. PayPal allows you to pay securely using your PayPal balance, linked bank account, or credit/debit card.
3. Do you charge sales tax?
At this time, VERONICACA does not charge sales tax on any orders. However, please note that this policy is subject to change, and any future sales tax charges will be updated on our website.
4. Can I change or cancel my order after I’ve placed it?
If you need to change or cancel your order, please contact us immediately at [email protected] or call 1-414-422-7005. We will do our best to accommodate your request if the order has not yet been shipped. Once the order has been shipped, it will be subject to our standard return policy.
5. How long will it take to receive my furniture?
Shipping times vary based on your location and the specific product. Generally, orders are processed and shipped within 1-3 business days. Delivery times typically range from 3-7 business days for standard shipping, though remote areas may experience longer delivery times. You’ll receive tracking information once your order has shipped.
6. What should I do if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact our customer service team within 7 days of receiving the delivery. We will assist you with a return, exchange, or refund for defective or damaged items. Be sure to provide photos of the damage along with your order number for faster processing.
7. Do you offer a warranty on your furniture?
Yes, we offer a 1-year limited warranty on all of our furniture products. This covers defects in materials or workmanship, including issues with the frame, upholstery, drawers, or hardware. For more details, please refer to our Warranty Policy.
8. Can I return an item if I don’t like it or if it doesn't fit my space?
Yes! We offer a 30-day return policy for most products, as long as the items are unused, unassembled, and in their original packaging. Please contact our customer service team to initiate a return, and we’ll guide you through the process. Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.
9. Do you offer gift cards or discounts?
Currently, we do not offer gift cards. However, we occasionally run promotions and discounts, which are advertised on our website or through our email newsletter. Be sure to subscribe to stay updated on any future sales and special offers.
10. Can I get assistance with assembling my furniture?
While we do not offer assembly services directly, all of our furniture comes with easy-to-follow assembly instructions. If you have any trouble, our customer service team is available to answer any questions.
For further assistance, you can reach us at [email protected].